VAClassroom Frequently Asked Questions

About VAClassroom University

Is VAClassroom University accredited?

With the growing base of online learning opportunities out there, it is important to use the “right” measuring stick when evaluating online courses and Certification programs. Since most of these courses are not governed under a particular education body, it is important to ask the following questions before jumping into an online training program:

  • What respected associations or companies in your industry support and endorse the training program?
  • How has the training program helped graduates to increase their income opportunities?

While the University is not specifically registered under a “traditional” educational body, we have put the following measures in place to enhance the credibility of our training center. First of all, we have aligned ourselves with the most highly regarded organizations and businesses in the freelance industry.

Secondly and most importantly, VAClassroom has trained over 10,000 online professionals helping them find new client and income opportunities as a result of completing our training certification programs. We regularly receive a steady stream of testimonials on how our programs have positively impacted and even kick-started their virtual businesses. This is music to our ears!

To hear more from our graduates and get all the details on the training programs, stop by and visit us today at

Is the University training for beginners or for those with a certain level of experience?

You do not need any prior experience to begin training at VAClassroom University as our courses provide you with the necessary foundation and progress from there. We welcome newbies, corporate junkies looking for a change, those wanting to escape the rat race, experienced and seasoned online professionals, freelancers, and virtual assistants that are just trying to keep up with the industry, and everyone else out there that stumbled upon our site.

Order and Registration

My order failed.

We would suggest attempting to order again, ensuring the following:

  • The credit card number entered is exact.
  • The address entered is the exact address your credit card company has on file. If this address does not match, your order will be declined.
  • There are no restrictions on your credit card that would prohibit the charge.  A very common one is an “International” restriction.

This happens, so don’t stress. If you continue to have problems, just drop us a note at Support and we will work it out.

I am having problems enrolling.

If you are having problems completing your registration, please contact Support, telling them exactly where you are experiencing problems. We will work to resolve this quickly.

VAClassroom University Specifics

What if I have questions about a training program, tool, or resource within the University?

We have created a private Facebook group for students within the University. We would highly encourage you to join this group immediately after enrolling as this will be the ideal avenue to share your comments and ask questions during and after you finish any training program. Any questions you may have pertaining to specific topics covered will be quickly addressed through this group by our University Mentor Team.

We are biased, but we are confident you will be blown away not only by the quality of training, but by the vast amount of support readily available to you through our community.

Is there a pathway to take when starting the training?

Yes, whether you are a new and aspiring online professional, freelancer or virtual assistant or have years of experience behind you, but are  looking to upgrade your skills or expand your income opportunities, we provide a clear outline of 7 training tracks:

  1.  Social Media
  2.  Internet Marketing
  3.  Content Development
  4.  Virtual Events
  5.  Technology
  6.  Graphic Design
  7.  Online Business Management Support

For those brand new to the virtual industry or just starting your business, we include our “Starter” program within the University called VAC 101.  We always recommend newbies starting with this course as it will lay a solid foundation to then progress to further training within the University. If you need any other recommendations, please contact Support.

How long does it take to complete a training program?

Our Certification training programs have approximately 15-20 hours of video, so the time it takes you to work through the material varies depending on how comfortable you are with the material. Our Courses have approximately 6-8 hours and our LIVE Workshops are approximately 90 minutes.

Now, the above is based on the average (like us) person, so you may be much faster!

How many training programs are included in the University?

We currently have 60+ training programs within the University including Certification programs and Courses. The University also offers past replays of LIVE workshops, tutorials, and other resources. Each year we add new programs to the University, so the number is always growing which means your skills and experience is always growing!

What is the difference between a Course, a Certification program and a Workshop?

Our Certification training programs provide extensive, on-demand training containing approximately 15-20 hours of video as well as resources, tests, and a Certificate of Completion upon completion. Our Courses are also available in an on-demand format and focus on a niche skill/topic containing approximately 6-8 hours of video teaching. Our Workshops run LIVE every month in 90 minute sessions and the replay will also be available within the University.

Are your Workshops and other Events recorded?

YES, all Workshops and monthly Events run LIVE, but the replays will be added to the University within 48 hours to access at any time.

Are the training programs available in other languages?

Presently, all training programs are only available in English.

Will the training programs work on both a Mac and PC and all other devices?

Yes, all training programs work on both platforms as well as all other Android and Apple devices.  They are only accessible online and cannot be downloaded.

How often are the training programs updated?

We update our training programs as much as possible throughout the year, but given how quickly the Internet landscape changes, we also add brand new versions when necessary to continue to offer the most current up-to-date training.

If I’m having trouble understanding the course material, is live tutoring available?

We offer a private Facebook group for students of the University. This serves as a support base for questions or comments surrounding each training program. You will receive assistance from our amazing University Mentor Team, trainers, and other students within the University.

And…we are pleased to offer monthly Virtual Office Hours where you can bring your questions, challenges and discussion topics that are important to your business right now. The monthly Virtual Office Hours is a great place to connect LIVE with other students and get up to speed on pertinent topics in the industry. See you there!

What technology do I need for the University?

Very simple…an Internet connection is all that is required to begin your training at VAClassroom University. There are different programs that may be necessary to download during the training, but we always direct students towards the free downloads. We like FREE!

Are the training programs self-directed?

Yes, most of our training is self-directed and on-demand, so you can begin at any time and work at your own pace. Our Workshops, however, are offered LIVE once a month and then added to the University. We here at VAClassroom have all sat in a “conventional” classroom, so we have made this as unconventional as possible as we find it fits much nicer into our busy lives.

Is there a time limit for completing each training program?

There doesn’t have to be if you don’t want one.  By choosing our Annual Plan, you will receive full access to the University for the entire year.  This access can remain uninterrupted by renewing your Annual Plan year after year.

When you choose the Monthly Plan, your monthly payment will automatically process until you choose to cancel giving you uninterrupted access for as long as you choose.

How do I join the University?

What does the University include?

We offer two enrollment options at the University:

Will my tuition recur and my credit card charged?

No, we will not rebill your credit card if you choose the Annual Plan.  We will notify you prior to your expiration date providing you with instructions on how to renew for another year and continue your training uninterrupted. We are confident you will want to continue your access to the University, but we want you to make that decision.

If you choose our Monthly Plan, we will continue to autobill your credit card until you choose to cancel.  This allows for no interruptions in your learning.

Does the University have a newsletter? How do I subscribe?

Yes, the University provides a monthly newsletter called The Learning Curve. As an student of the University, you will automatically receive this in your inbox every month. We also provide a weekly distribution called the Monday Memo that provides an overview of what is happening in the University each week. Watch for both of those!

Can I cancel my monthly payment for the University?

We know life happens, so we do offer the flexibility to cancel your monthly payment at any time.  Simply email Support and we will take care of it.

We do provide a 15 day refund period, so if for some reason, after taking a peek at the University, you feel it simply isn’t the right fit for your training needs, please contact Support and we will cancel your Monthly or Annual Plan with us and refund your initial payment. BUT, we are confident our relationship will be much longer than 15 days.

How do I remove myself from your mailing list?

We provide an “unsubscribe” link at the bottom of all of our correspondence. If you want to triple-check though, please contact Support directly. We will miss you!


I received a Decline Notice

If you received a Decline Notice, your payment was unable to be processed. Please click on the links provided to update your credit card information if necessary. The most common reasons we receive for a declined payment are:

  • The address no longer matches the address your credit card company has on file and must be updated.
  • The card has expired and the expiration date must be updated.
  • Your credit card company does not recognize the charge and has put a freeze on your card. You must then contact your credit card company to explain the charge and have them lift it.
  • Your credit card company does not authorize “International” payments if you reside outside of Canada.
  • Your credit card company has placed a security measure on your card that prohibits the charge.

If the payment continues to decline, please contact Support for further assistance. Don’t stress about this one. 99% of the time, this is just a blip and we’ll get it worked out quickly.  Typically, a quick call to your credit card company resolves all of the above.

Why is there an additional 3% charge on my payment?

We do not add any additional charges to your payment. However, some credit card providers do charge a 3% “International” charge for those purchases made to companies located outside of your home country. We are proudly a Canadian company; therefore, if you are seeing an additional charge, we would suggest contacting your credit card company directly. Some of our clients choose to use a different credit card that does not charge the International fee. There are still some out there!

What are my payment options?

We accept the following:

  • Credit Card – Visa, MasterCard, and American Express
  • PayPal – we accept for our Annual Plan only. We are unable to process monthly payments via Paypal

We do not accept payment by cheque, money order, or debit (unless it is attached to your credit card) at this time.


Do you offer refunds?

We do provide a 15 day refund period, so if for some reason after taking a peek at the University, you feel it simply isn’t the right fit for your training needs, please contact Support and we will cancel your Annual or Monthly Plan with us and refund your initial payment. BUT, we are confident our relationship will be much longer than 15 days, so we look forward to growing our relationship! We do not provide any refunds beyond our 15 day money back guarantee period.


When do I receive my Certification?

Once you have completed a Certification program within the University, immediately you will receive a Certificate of Completion as well as a graphic badge. You can proudly display the badge on your site, within your marketing material, upload immediately to LinkedIn and to your Professional profile within our directory.

Do I need to re-certify every year?

We do not require you to re-certify every year; however, we do encourage all of our students to refresh their skills. Therefore, when we launch a new updated training course, we encourage you to take the new program. This will allow you to keep your skills current.

This industry changes so quickly, so start running and keep up with us!


Do you help me find a job?

VAClassroom University is a training center. We provide skill-based training in areas such as Internet Marketing, Social Marketing, Virtual Event Planning, Blogging, and much more. In addition, we do provide extensive resources on building and marketing your business which will help you secure clients, but we do not provide direct job/client placement. We are not a job referral agency. We will provide you with the tools and skills necessary to secure clients on your own. We do offer the  Professional Directory where you can post your profile and be seen by clients seeking online services.

We want you to find projects and clients, so we will help you all we can, except we won’t go to the interview with you.


Is it possible to speak to a live support person?

As our Support Team is located worldwide, we do not provide live telephone support; however, you will receive prompt personalized service via email within 24 hours. We are quick…very quick – give us a try and we won’t disappoint.

I need HELP! Who do I contact?

We are here to HELP!! Please go directly to our Support page at:

However, we recommend checking out our FAQs as we have worked really hard to try and answer all of your questions here. If you still need help though, don’t hesitate to drop us an email.